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Manager, HR Business Partner - Customer Service

  • Los Gatos, California
  • Human Resources
Netflix is looking for an HR Business Partner to collaborate with our Customer Service team. The CS team partners with a network of outsourced vendors who employ 4,000+ agents around the globe to achieve our goal of getting our members back to streaming. The HR Business Partner will support both corporate and regional teams (product support operations, product reliability engineering, learning and development, customer service tools and insights, workforce management, technical research) by influencing and supporting decisions on organization design, culture, talent density, inclusion and diversity and much more. The focus of this role is to assess, coach and influence the business as we scale and evolve to enable our teams to accomplish amazing things.  

The ideal candidate: At Netflix, our culture shapes who we are and how we operate.  You will be just as passionate about the culture as you are about the work you are doing in the business.   You understand the business and the culture.  You will be a shining example of what it means to be a stunning colleague - living our values, understanding how our culture comes to life, and possessing a deep knowledge of the business. You’ll learn the business and culture inside and out so that you are able to provide strategic HR partnership to the teams you support to enhance the growth and impact of those teams to the business. 

You will be a dynamic and thoughtful leader with a transparent and collaborative leadership style, the ability to inspire others into action and to think creatively about solutions. The right person for this role must have comfort with ambiguity, and be able to make well-informed decisions. They will embody our culture of Freedom and Responsibility through their behavior and interactions daily and be willing to invite, receive and promote constructive feedback.  This individual will be comfortable with asking the challenging questions and seeking the truth.  They will exude curiosity about our business and have a proven track record of rapid self-learning.  They will value inclusion, diversity of opinions and people, and every member of the team.


Requirements:

  • This position requires a minimum of 5 years of HR Business Partner experience
  • Experience in more than one industry or business area is highly desired, with particular emphasis on customer service and operations-focused teams
  • Prior work with fast-growing global companies preferred
  • Regular domestic travel and periodic International travel