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Senior UX Researcher

  • Los Gatos, California
  • Consumer Insights
Team mission: 
The Product Consumer Insights team seeks to understand members' and prospective members’ behavior through quantitative and qualitative methods. We leverage these findings to tell meaningful stories with data in order to drive innovation throughout the entire product experience. Netflix is a global service, and the product research team plays a critical role in how we innovate the experience for users worldwide.

A successful UX researcher will deliver insights that help define strategy and improve decision making within the business. They will help our product, design and partnership teams build experiences that delight users and grow our business internationally. They will put the user first, and help Netflix figure out the best path to delight users

Responsibilities:

  • Define, execute, analyze and interpret primary user experience and qualitative research globally
  • Work hand in hand with product management, business development, and design teams to prioritize research 
  • Translate complex features and requirements into effective research
  • Manage primary research programs in your domain end-to-end 
  • Immerse yourself in the business and make specific, impactful recommendations
  • Effectively tell the story about your findings across the organization

Qualifications:

  • 7+ years qualitative methods/user experience research expertise
  • Highly collaborative 
  • Exceptional communicator 
  • Experience in a growth and/or partnerships function 
  • Strong business acumen (time in business function is a nice to have) 
  • Human computer interaction background and experience is a bonus 
  • Quantitative market research skills and experience is a bonus
  • Experience with consumer electronics software and hardware is a bonus