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Product Experience Writer, Interactive

  • Los Gatos, California
  • Enhanced Content
The Netflix Editorial Creative team is seeking a hybrid writer who combines artful scriptwriting with a passion for user experience design and interactive storytelling. You will develop video scripts that guide members through new experiences, conceptual scripts that define conversational interactions, and UX writing for a variety of interactive storytelling models.
Your Focus: Your key partners will be product experience designers and product managers who are testing interactive and conversational experiences on the Netflix service. You will think and do: providing both high-level content strategy and hands-on writing that bring the product personality to life. You’ll build the linguistic framework that makes interactive experiences meaningful and delightful for Netflix members. You will partner with our Globalization team to ensure that our voice is consistently vibrant around the world.
Your Skills: You are a storyteller at heart who can develop ideas across digital platforms. You love a no-holds-barred brainstorm as much as an expertly organized test plan. You know how and when to switch gears between big, fanciful ideas and practical, effective execution. You have deep knowledge of TV and movies, a keen sense of empathy for the entertainment audience, and a burning curiosity about where the industry is headed. You think about home entertainment in many dimensions and can articulate various approaches to presenting new content experiences. You communicate productively with visual thinkers and will be comfortable advocating for your point of view in our candid, feedback-driven culture.
Key Responsibilities: You will work on several design projects at once, providing concepting, content strategy and writing from early ideation through final execution. As an expert on voice and writing, you’ll partner with product designers, video editors, sound designers, product managers, researchers and engineers.  You will leverage the writing team at large on multi-title projects by composing clear, precise briefs. You will initiate your own innovation projects and identify opportunities to join existing projects to elevate the quality of their communication. You will provide leadership and drive teams toward creative solutions.


  • 10+ years of relevant writing experience: consumer-focused copywriting, short-form script writing, voice assistant scripting, UX writing
  • Exceptional English writing and editing ability
  • Experience with A/B testing preferred
  • Demonstrable creativity
  • Analytical thinking about customer journeys and content flows
  • Outstanding communication, presentation and people skills
  • Highly collaborative and self-directed
  • Mastery of AP style and the confidence to know when to break the rules
  • Experience partnering with design teams
  • Experience working with global brands
  • Proficiency in languages other than English is a plus
The Team: You’ll join a group of writers who define, maintain and evolve the voice of the Netflix service, from UI and messaging to describing each title. We work side-by-side with video creators, image designers and metadata geeks to make sure each Netflix member finds something they’ll love to watch.

The Role: Reporting to the Product Writing Manager in the Global Product Creative team. This is a full-time salaried role located in our Los Gatos office.