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Employee Technology2 Jobs

Employee Technology2 Jobs

The Employee Technology team is an all-star group of technology innovators supporting our global employee base, tasked with the important challenge of keeping Netflix’ technology up and running. They design and troubleshoot employee tech systems and tools ranging from basic desktop support to large network malfunctions and security breaches. As Netflix has gone global, so has this team’s vast responsibilities, as they support our employees in offices in Los Gatos, Los Angeles, Amsterdam, Singapore, and beyond!

Nerd, Core Support Team

  • Los Gatos, California
  • Employee Technology

Netflix is on the hunt for a smart, motivated and customer service centric individual to take on the role of Netflix Nerd, within the Core Support team who will provide exceptional technology support to Netflix’s corporate and production employee base. This position will be based out of our Los Gatos office. The Nerds team is responsible for all employee technology globally. With corporate offices located in Los Gatos, Los Angeles, London, Amsterdam, Singapore, Taiwan, Tokyo, and Sao Paulo, the team is constantly challenged. While responsible for all technology platforms and services throughout the company, the team is also highly encouraged to continuously review and refresh our systems and tools, with great opportunity to innovate in Netflix's unique fast paced environment.As a Netflix Nerd on the Core Support team, you will be part of a new team responsible for providing world class 24/7 remote support, resolving and dispatching every technology issue that comes your way. You are an expert in all our internal and production office technologies and must ensure Netflix employees stay highly productive in the most secure environment possible. These requests can come in via tickets, email, chat, video hangouts, phone calls and automated alerts. This position will involve a multitude of operational tasks such as supporting cloud applications, remote troubleshooting, password resets, access requests, provisioning/deprovisioning accounts, dispatching, along with training on applications and security practices, and documentation. Daily duties can consist of prioritizing, resolving, routing and scheduling all incoming internal technology support requests. You will partner with cross functional technology and operational teams to ensure requests are being routed and resolved with great customer satisfaction. The Netflix Nerd must also set expectations with the ticket requester, and ensure all ticket information is logged correctly.

Nerd - LA

  • Los Angeles, California
  • Employee Technology

We call our IT team at Netflix Nerds.  Nerd - an expert in a technical field.  Being a Nerd at Netflix means more than an expert in a technical field.  It also means being passionate about the job of a Nerd.  Read below to find out what being a Nerd at Netflix means and see if you are what we’re looking for.  Netflix is on the hunt for a smart, motivated and customer service centric individual to take on the role of a Nerd who will provide exceptional technology support to our employee base. This position will be based out of our Los Angeles office.  The Nerds team is responsible for over three thousand systems globally. With corporate offices located in Los Gatos, Los Angeles, London, Amsterdam, Singapore, Taiwan, Tokyo, and Sao Paulo, the team is constantly challenged. While responsible for all employee technology platforms and services throughout the company, the team is also highly encouraged to constantly review and refresh the technology, with great opportunity to innovate in Netflix's unique “fast paced environment.”As a Nerd based out of our Los Angeles office you are responsible for the employee experience, providing world class support and resolving every technology issue that comes your way. You are an expert in all of our internal technologies and must ensure Netflix employees stay highly productive in the most secure environment possible. These requests can come in via tickets, email, walkups, chat, phone calls and automated alerts. This position will involve tasks such as supporting cloud and desktop software, troubleshooting conference and screening room AV, password resets, access requests, provisioning/deprovisioning accounts and hardware, deploying and upgrading mobile devices, inventory management, supporting off site events, resolving printer issues, along with projects, training on applications and security practices, and documentation. Daily duties can consist of prioritizing, resolving, routing and scheduling all incoming internal technology support requests. The Nerd must also set expectations with the ticket requester, and ensure all ticket information is logged correctly.