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Customer Service2 Jobs

Customer Service2 Jobs

At Netflix, we are shaping the future of global entertainment because we believe there is a better way to watch. Our members need our help from time to time, and that’s where our Global CS organization focuses; providing amazing interactions with our subscribers around the world. Our goal is excellence, simplicity and getting our subscribers back to streaming.

Certification Assessment Developer

  • Los Gatos, California
  • Customer Service

At Netflix, we are shaping the future of global entertainment because we believe there is a better way to watch. Our members need our help from time to time, and that’s where our Global Customer Service (CS) organization focuses; providing amazing interactions with our subscribers around the world.  Our goal is excellence, simplicity and getting our members back to streaming. Netflix is looking for a talented Certification Assessment Developer to join our Global CS Learning & Development (L&D) team in Los Gatos.Netflix’s CS Global Learning & Development team provides service and tools training for both internal and external BPO call centers around the globe, having a direct impact on our customers and the business. This role reports into the Manager of the L&D Services team and will contribute to the evolution of our CS certification program as we expand to new audiences.

CS Insights Researcher

  • Los Gatos, California
  • Customer Service

We are looking for an CS Insights Researcher who can craft research to explain the whys behind trends in Netflix CS and business metrics using the millions of conversations to our call centers. The CS Insights Researcher serves as a valued member consultant, whose voice carries weight, to  help us better understand the key challenges and concerns our future and current members have. This person will partner with CS stakeholders to help them understand what members care about and make decisions that will improve the customer experience in all our markets by crafting actionable recommendations. This person will be an enabler of the use of text analytics by evangelizing our toolkit inside and outside of the team as well.