| Sr. Systems Administrator, NOC, Infrastructure Support Syst. Los Gatos, CA |
| The Position: |
| The key requirements of the successful candidate for ISS (NOC) Engineer are: Work as an ISS Engineer in the 24/7/365 operation of the Netflix ISS as part the IT Operations team & support technical staff with expertise in the following areas: 24/7/365 experience in Enterprise IT environments familiar with Monitoring, Alarm Validation, Escalation & 1st pass resolution: Global Monitoring, Availability Management, Capacity Management, Incident Management, Problem Management, Change Management, Release Management, Configuration Management. Collaborate and participate in activities to ensure knowledge creation/sharing and integration within and across all customer areas as appropriate, and may manage small projects. Required Education/Experience: BS or equivalent and 5-8 years of related experience. Detailed, hands-on experience with enterprise systems and technical infrastructure support and administration. Experienced with IT 24/7 high availability operations best practices. Hands on Enterprise Network and/or Server operations experience required. The candidate shall also possess working knowledge of daily operations in one or more of the following IT disciplines: Network Operation Center (NOC) Operations, Service Desk Operations, IT Infrastructure Operations, Performance Management, IT Service Management, Data Center Operations. The successful candidate should have proven experience with one or more of the following Enterprise Monitoring Tool Suites: Big Brother, Nagios, HPOV, NNM OVO, Site Scope, OVIS, OVPI, Opsware, BMC Patrol, Tivoli, or similar. The successful candidate will: Demonstrate proficiency in one or more of the following: Perl, Java, Java script, PHP, VB, or similar Must have proven: UNIX/Linux/Windows and or Cisco command line experience Exhibit excellent teamwork, customer service skills and strong team work qualities Have prior experience working in Global 24/7 IT Operations & critical incident management Be able to identify and diagnose customer pain points and own operational and small project delivery tasks Be able to support, mentor and provide technical leadership guidance to other team members and customers. Act as a subject matter expert in IT Service & Escalation management Familiarity with two more of the following domain focus areas: Information Technology Service Management (ITSM), Enterprise Service Management (ESM), Monitoring & Reporting, Service Desk, Help-desk, Call Center, Data Center Operations, Server Operations, and & understanding of Disaster Recovery. Experience in data center or network operations with HA (high availability) and/ or 24X7 service level desirable, or in an IT Service Desk/Call Center with 24x7 operations. Flexibility, adaptability, and ability to deal with ambiguous situations on a consistent basis as well as advanced writing, verbal, and presentation skills. Other: • B.S. Technical / Computer Science or equivalent experience preferred |
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